Received less crypto than expected? Check card charges, partial fills and support records
Card statements, execution records and credited amounts describe different stages of a purchase. Follow these guides to trace a discrepancy, separate partial fills from payment differences and prepare the records needed for a support request.
Guides in this group
Received less crypto? Check the order and credit
Separate an estimate, a confirmed quote and an actual credit before explaining a difference.
Read the guideCard charged more than the crypto order?
Separate a pending authorization, settled payment, currency conversion and additional fee before calculating the difference.
Read the guidePartial fills: average price and net amount
Separate the requested quantity, completed fills, cancelled remainder and fees before reconciling the account credit.
Read the guidePrepare crypto purchase records for support
Preserve exports, align times and record types, and describe an unexplained difference with matching evidence.
Read the guideBought crypto on Binance but it's not in Spot? Check which account it landed in
Check the Binance order status, the crediting account and any internal transfer: card, P2P and Convert purchases can land in different accounts.
Read the guideBinance card purchase failed: what the reason says and whether your money moved
A failed card order can leave your bank account untouched, show a temporary hold, or show a real charge waiting to be refunded. Read the failure reason, the bank status and the retry limits before you try again.
Read the guidePaid on Binance P2P but the seller hasn't released the crypto: what to keep before you appeal
You paid a Binance P2P seller and the order is stuck waiting for release. Check the order status and which timer applies, keep the six records support will match, then file the appeal in the app.
Read the guideBought crypto with a credit card and got a cash advance fee? How to spot it and add it to your cost
Some card issuers treat crypto purchases as cash advances or quasi-cash: a separate fee, and interest that can start on the day of the purchase. Here is where to look on your statement and how to fold both into your cost per coin.
Read the guideCan't withdraw crypto bought on Binance P2P? How the T+1 and T+2 withdrawal limits work
Bought crypto on Binance P2P with EUR, CNY or another listed currency and the withdrawal is blocked? Check who the T+1 and T+2 limits cover, what gets frozen, how long the hold lasts and why trading still works.
Read the guideBinance withdrawal completed but not in your wallet?
Completed in Binance withdrawal history means the coins left Binance. Open the TxID in a block explorer, then check address, network and token in your wallet.
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