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Receipts and records
Card statements, execution records and credited amounts describe different stages of a purchase. Follow these guides to trace a discrepancy, separate partial fills from payment differences and prepare the records needed for a support request.
Guides in this group
Receipts & records
Received less crypto? Check the order and credit
Separate an estimate, a confirmed quote and an actual credit before explaining a difference.
Read the guidePayments and statements
Card charged more than the crypto order?
Separate a pending authorization, settled payment, currency conversion and additional fee before calculating the difference.
Read the guideExecution and records
Partial fills: average price and net amount
Separate the requested quantity, completed fills, cancelled remainder and fees before reconciling the account credit.
Read the guideRecords and support
Prepare crypto purchase records for support
Preserve exports, align times and record types, and describe an unexplained difference with matching evidence.
Read the guide